Terms & Conditions

1. Make a reservation

a) Your holiday contract is with GT Travel (‘the Company’), a company registered in Morocco, and all reservations are subject to these terms and conditions.

b) The Company will send any messages regarding your tour to the mail address provided on the booking form.

c) The Company booking form must be completed and submitted along with a deposit of 30% of the total cost of the booking at the time of booking.

d) The Company’s receipt of the deposit and booking form does not guarantee or indicate that the booking has been confirmed. No reservation is confirmed until the Company sends you a written notice. The Company maintains the right to decline a booking without giving a reason, in which case all deposits paid will be refunded.

e) You must pay for your tour in full at least 30 days before to departure. The Company maintains the right to cancel the booking and keep the deposit if payment is not received by the due date. The individual signing the booking form ensures that the total sum mentioned on the booking form will be paid in accordance with these terms. The signatory is responsible for ensuring that the Company is paid in full by the due date. There will be no reminders given.

f) Payment must be provided in full at the time of booking if you book within 30 days of your departure date.

g) Please specify any specific needs, such as dietary restrictions, on the booking form.

h) The Company will perform the service in the manner specified and confirmed in writing.

2. Price Policy

a) The Company is not obligated to provide a breakdown of the costs associated with a tour.

b) Before accepting your booking, the Company maintains the right to advise you of any price increases.

c) Unless you choose to pay for your tour in full at the time of booking, the price of your tour is subject to surcharges in certain limited circumstances after a Confirmation Invoice has been issued. However, a surcharge will only be applied to cover variations in transportation costs, such as fuel costs, the exchange rate applied to the specific package, or if the government or regulatory body introduces a tax increase. Even then, the Company will absorb 2% of the cost of your tour before passing any surcharge on to you. Surcharges will only be applied to amounts in excess of 2%. Surcharges will be communicated to you via a revised Confirmation Invoice.

d) If a surcharge would result in a 10% or greater increase in the total tour price shown on your original Confirmation Invoice, you may cancel your booking within 14 days of the date of issue of the revised Invoice and receive a full refund of all payments made to the Company, as well as any amendment charges previously incurred.

e) You have the option of paying for your tour in full at the time of booking, in which case the price of your tour will be fixed at the price stated by the Company at the time. To be eligible for this benefit, you must return the Confirmation Invoice to the Company with full payment within 7 days of the Confirmation Invoice’s due date.

3. Company Cancellations and Changes

a) It may be necessary to make adjustments to your tour on occasion, and the Company reserves the right to do so at any time. You will be advised of any changes as soon as feasible. If a major change to your trip is required due to circumstances beyond the Company’s control, you have the option to accept the change, book another tour from us, or cancel your tour. Compensation may be due in the event of a significant change, as described below.

b) There will be no compensation for small adjustments. Minimal modifications to departure and arrival times, and restaurant and accommodation upgrades to a comparable or greater standard are all examples of minor alterations.

c) Significant modifications include cancellation, delays of more than 12 hours in departure or return, and accommodation alterations to a lower standard.

d) Changes or cancellations due to Acts of God (Force Majeure), war, threat of war, riot, industrial dispute, natural or man-made disaster, fire, technical transportation problems, airport closures or congestion, adverse weather conditions, or any other event beyond the Company’s control will not be compensated. It is critical that you purchase sufficient travel insurance.

e) The Company reserves the right to terminate your tour at any time before to the departure date, even if you have received a confirmation notice. If your vacation is canceled, the company will return you the full amount you paid. There will be no monetary recompense.

f) If you do not pay the rest of the tour price at least 30 days before departure, the Company will deem your reservation as canceled and charge you the cancellation fees listed below.

g) The company also has the right to deny any person as a tour participant if they believe that person may jeopardize the health, safety, or enjoyment of other tour participants. In the event of any of the aforementioned events, the company’s entire liability and the client’s exclusive recourse shall be restricted to a refund of any money received, less any amounts already paid for services and administrative expenses.

4. Your Cancellation and Changes

a) You may cancel your tour at any time by notifying the Company in writing. Any cancellation will be subject to the following fees:

30 days or more: 50% of Deposit
15 – 30 days: 100% of Deposit
8 – 15 days: 80% of Tour Cost
1 – 7 days: 100% of Tour Cost

b) After the itinerary is verified, the client is allowed one set of adjustments free of charge, but is responsible for any additional costs incurred as a result of the amendments, such as hotels, and so on.

5. Our Roles and Responsibilities

a) The Company does not own or control the hotels, restaurants, or other facilities used in conjunction with the excursions it arranges. While the Company has taken care in selecting travel, lodging, restaurants, and other facilities, it has not had the opportunity to inspect such lodging, restaurants, and other facilities and services, and does not represent that they have been inspected.

b) The Company cannot assume liability if any member of your party becomes ill, injured, or dies as a result of a misadventure originating from an activity that is not part of the trip the Company has organized for you. Wherever possible, the Company will provide general support.

c) The Company regrets that no refunds will be issued for unused travel, sporting event, or other types of tickets unless a reimbursement from the carrier or supplier can be obtained.

6. Your Duties and Responsibilities

a) You are responsible for acquiring your own travel insurance. On the booking form, you must submit details of all insurance policies held by each member of your group. Please double-check that your insurance policy covers the specific activities you’re booking, as listed on the Confirmation Invoice.

b) Each member of the group must have a valid passport, visas, and all other appropriate papers. If your paperwork are not in order, the Company has no responsibility for any delays or expenses.

c) You are responsible for checking in for flights on schedule and for showing up for any pre-booked tour activities. The Company cannot be held liable for clients missing flights due to late check-ins, and no credit or refunds will be granted if you do not use any part of your tour.

d) By booking a tour with the Company, you agree to act in a lawful and orderly manner, not to interrupt the enjoyment of others who are on tour with you, and not to do anything that will bring the Company’s reputation into disrepute. If you violate this condition, your tour will be immediately cancelled, and the Company will have no further contractual obligations to you. The Company shall be able to obtain compensation for any damages caused from the offending party and/or the person who signed the booking form.

e) The individual signing the Booking Form is responsible for disclosing any pre-existing medical issues that others of their party may have.

f) All equipment and personal effects are at the owner’s risk at all times and under all circumstances. The Company cannot be held liable for any loss or damage to your luggage or personal goods unless it is directly caused by one of our representatives’ negligence.

7. Smoking

Smoking is not permitted in any of the Company’s vehicles. For individuals who want to smoke, frequent stops can be arranged.

8. Waiver

The Company will make every effort to ensure the client’s safety throughout the tour; but, certain parts of each tour may pose a risk. Before beginning their trip, clients should be prepared to complete a ‘Waiver of Responsibility’ document. This paper is an agreement that all clients must use their best judgment and care at all times to safeguard their own and other tourists’ safety.

9. Legal disclaimer

The Company has taken every reasonable effort to ensure that the material on our website is accurate. The Company, on the other hand, cannot be held liable for any inaccuracies or omissions that may occur on this site.

10. Complaints

a) If you have a problem while on tour, please notify the hotel, or other suppliers as soon as possible so that they can try to resolve the situation. If you are unable to resolve the issues, you must call your driver/Guide so that they may assist you. The Company will not be held liable for non-performance of an itinerary due to circumstances beyond their control or where they are not aware of an issue in time to take corrective action. If your complaint is not handled at the time, you must write to the Company within 28 days after your return home, including your original booking reference number and all other pertinent information. If you do not take any of these measures, the Company’s ability to resolve any problem and/or thoroughly investigate it may be hampered, and any entitlement to compensation you may have will be limited or nullified.

b) Any potential disagreement will be controlled by Moroccan law, and both parties will submit to the Moroccan Courts’ jurisdiction.

c) All information provided by the Company, whether in writing or orally, is accurate to the best of the Company’s knowledge and is supplied in good faith. Any additional guarantee or condition that may have been issued will be superseded by the booking conditions.

11. Data Protection Act

It is possible that the Company will need to ask you for personal information. Dietary restrictions, medical or religious information, and so forth are examples of this. The Company will keep this information private and will make it available to you for inspection during normal business hours. If it is necessary for the suppliers to know this information in order to complete the Company’s relationship with you, it will be passed on to them.